Fitbit Versa Says Data Not Cleared Sync and Try Again: 6 Quick Fixes


Fitbit Versa Says Data Not Cleared Sync and Try Again: 6 Quick Fixes


If you’re a proud owner of a Fitbit Versa, you’re probably accustomed to the convenience and motivation it provides for tracking your fitness and health goals. However, like any electronic device, it can sometimes encounter issues. One such issue that Fitbit Versa users may encounter is the message, “Data Not Cleared, Sync and Try Again.” This message can be frustrating, but fear not – there are several quick fixes you can try to resolve this problem.


1. Ensure Your Versa is Charged

Before diving into troubleshooting, make sure your Fitbit Versa has sufficient battery life. A low battery can lead to syncing issues and the “Data Not Cleared” message. Charge your device for at least an hour or until it reaches a full charge. Afterward, attempt to sync your Versa again.


2. Restart Your Fitbit Versa

A simple restart can resolve many issues, including syncing problems. To restart your Fitbit Versa, follow these steps:

a. Press and hold the left button (single button on the left side) and the bottom right button (single button on the bottom right side) simultaneously.

b. Continue holding the buttons until you see the Fitbit logo on the screen. This may take about 10 seconds.

c. Release the buttons, and your Versa will restart.

Once it’s restarted, try to sync your data again. This might clear the “Data Not Cleared” error.


3. Update the Fitbit App

Outdated software can sometimes lead to syncing issues. Ensure that you have the latest version of the Fitbit app installed on your smartphone. You can check for updates in your device’s app store (e.g., Google Play Store or Apple App Store) and install any available updates.


4. Reconnect Your Fitbit Versa

Sometimes, simply re-establishing the connection between your Fitbit Versa and your smartphone can fix syncing issues. To do this, follow these steps:

a. Open the Fitbit app on your smartphone.

b. Tap on your profile picture or account icon.

c. Select your Fitbit device from the list of connected devices.

d. Tap “Remove This Device” or “Forget This Device.”

e. Confirm the action and then set up your Fitbit Versa as a new device again.

Once it’s reconnected, try syncing your data once more.


5. Check for Data Conflicts

Data conflicts can occur if you’ve logged into your Fitbit account on multiple devices or if you’ve been using a different device to track your activities. Make sure you’re using the same Fitbit device consistently and avoid logging in from different devices simultaneously. Sync your data on the device you primarily use before trying to sync on another device.


6. Factory Reset Your Fitbit Versa

If none of the above solutions work, you may need to perform a factory reset on your Fitbit Versa. This will erase all data on your device, so make sure to back up any important information before proceeding. To factory reset your Versa:

a. Go to the “Settings” app on your Versa.

b. Scroll down and tap on “About.”

c. Select “Factory Reset.”

d. Confirm the action, and your Versa will reset to its factory settings.

After the reset is complete, set up your Fitbit Versa as a new device and attempt to sync your data.

Remember, if you’re still experiencing the “Data Not Cleared” error after trying these fixes, you can always reach out to Fitbit’s customer support for further assistance. They can provide personalized guidance and troubleshooting steps based on your specific situation.


In conclusion, encountering the “Data Not Cleared, Sync and Try Again” message on your Fitbit Versa can be frustrating, but with these quick fixes, you can often resolve the issue and get back to tracking your fitness goals seamlessly. Whether it’s a simple restart, app update, or a factory reset, these steps should help you enjoy a trouble-free Fitbit experience once again.

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